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These terms set out the rules that apply when you access 789hero and use any part of the platform — from the game lobby to your account wallet. Availability depends on local law and eligible regions; by continuing to use the platform, you confirm that access is permitted where you are.
These Terms & Conditions form the binding agreement between you and 789hero when you create an account, fund your wallet, place activity in the lobby or contact support. They apply to every action taken under your login — including deposits made through GCash or Maya and any withdrawal request routed back to the same e-wallet you registered. We may update these terms from time to time. When we do, the revised version is published at this address and takes effect on the date shown at the top of the page. Continuing to use the platform after that date means you have read and accepted the changes. We will not change terms in a way that removes a right you have already exercised. Certain sections of these terms — particularly those covering account verification, wallet funding and eligible regions — are governed by applicable local law. Where a local rule conflicts with a term written here, the local rule applies. If you are unsure whether access from your location is permitted, check the eligibility conditions shown at account registration before continuing. Questions about any clause can be sent to our support channel at any time.
These terms do not cover everything in one clause. Each area of the platform has a defined scope, and understanding which part of the terms applies to which part of your account saves confusion when a question comes up.
The terms cover login credentials, session behaviour and account security from the moment you register. Actions taken under your username — including any wallet transaction — are attributed to you unless you have reported a security issue through the support channel first.
All deposits and withdrawals processed through GCash or Maya fall within these terms. The specific limits, verification steps and processing conditions shown in your account dashboard at the time of the transaction are the operative conditions for that transaction.
Game titles available in the lobby — including Luzon Lucky Reels Slots, Mahjong Tiles Classic and Bingo 30 Ball — are provided subject to these terms. Content availability may vary by region and is subject to change; the lobby always reflects what is currently accessible from your account.
Links or integrations that take you outside the 789hero platform — such as a payment gateway operated by your GCash or Maya provider — are governed by that third party's own terms. We do not control those terms and accept no liability for actions taken on external services.
These terms give you concrete ways to manage your relationship with the platform. You are not limited to reading; there are specific steps available whenever you need to check a record, correct something in your account or raise a concern. Transaction records are the clearest evidence of account activity. Every deposit and withdrawal processed through GCash or Maya generates a ledger entry in your account wallet. You can view the full history — date, amount and status — from the transaction log inside your account after login. If an entry does not match your own GCash or Maya receipt, that is the point to raise a dispute through our support channel with the relevant reference number. Account details such as your registered name, contact number and linked e-wallet can be reviewed in account settings. Corrections that affect wallet ownership require verification steps shown at the point of the change — follow the fields and instructions displayed there. For any question that the account interface does not resolve, support is reachable through the contact paths listed on this page.
Open the transaction log in your account after login. The log shows each GCash or Maya movement by date and status — use it to verify any deposit or withdrawal against your own e-wallet receipt before raising a question.
Account settings shows the fields you can update. Changes that affect your linked wallet — such as a shift from one GCash number to another — trigger the verification steps displayed at that point; follow them as shown.
If something in these terms is unclear, or if a platform action does not match what you expected based on these terms, contact support with your account reference and a description of the issue. We review every query against the terms in force at the time of the event.
Where these terms allow you to make a request — such as closing your account or updating communication preferences — the process is initiated from within your account settings or through the support contact path listed in the next section.
Any question about these Terms & Conditions can be sent through the channels below. Have your account reference ready — it speeds up the review, especially for anything touching a GCash or Maya transaction record.
Start a live chat session from the support icon inside your account. State your query and include the transaction reference if your question involves a wallet movement.
Send a written query to our support address shown in your account's help section. Include your registered account name and a clear description of the term or transaction in question.
The help section inside your account carries answers to common terms questions and links to the relevant policy clauses. Check there first; it is updated whenever these terms are revised.
The way we store and use information connected to your account is covered by our privacy policy, which sits alongside these terms. These terms govern what you can do; the privacy policy explains what we do with the data that activity generates. Both documents are accessible from your account's legal section after login.
We keep account and transaction records for as long as required by applicable law. Your GCash and Maya transaction references are stored against your account ID and are retrievable from your transaction log. Retention periods are stated in the privacy policy linked in your account settings.
The platform uses cookies to maintain your session and remember login state. You can manage cookie preferences through your browser settings at any time. Disabling session cookies may affect the ability to stay logged in across pages.
You are responsible for keeping your login credentials confidential. If you suspect your account has been accessed without your permission, contact support immediately using the live chat path so we can review the session log and take the steps shown in our security procedure.
To request a correction to personal data, a change to communication preferences or account closure, use the account settings fields or contact support with your account reference. We process requests in line with applicable local law and the timelines stated in our privacy policy.
These are the questions we hear most often about the Terms & Conditions. If yours is not here, reach out through the live chat or email paths shown in the contact section above.
Yes. Every deposit and withdrawal processed through GCash or Maya falls within these terms. The limits and verification steps shown in your account dashboard at the time of the transaction are the operative conditions. Your e-wallet receipt and your account transaction log should match; if they do not, contact support with both references.
We publish the revised terms at this address with a new effective date shown at the top of the page. Continuing to use your account after that date confirms you have read and accepted the update. We do not apply changes retroactively to activity that occurred before the effective date.
Availability depends on local law and which regions are eligible at the time you log in. The eligibility conditions are shown during account registration. If your region is not covered, access will be restricted at that point. Check the account registration page for the current eligibility conditions.
Open your account transaction log and locate the entry by date and amount. Compare it against your GCash or Maya receipt. If there is a discrepancy, contact support through live chat or email with your account reference number and the relevant GCash or Maya transaction ID so we can review the ledger record.
Actions taken on external services — such as your GCash or Maya app — are governed by those providers' own terms, not ours. Third-party payment gateway conditions, your mobile network's data policies and any platform you reach through a link outside the 789hero domain are outside the scope of these terms.
Start the process from account settings, where the relevant fields are shown, or send the request through the email support path with your account reference. We process requests in line with applicable local law. The privacy policy linked in your account's legal section states the timelines that apply.