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These terms govern how 789hero operates your account, handles your data, and manages access where local law permits. Read this page to understand what applies to you, how to raise questions, and where to reach our support team.
Access to 789hero and its services depends on the laws of your region. We do not assert eligibility in jurisdictions where online gaming is restricted or prohibited. Where access is permitted under local law, your use of the platform is governed by these terms, which cover account registration, wallet transactions, game participation, and data processing. We apply these terms consistently across all account types and payment routes — including GCash deposits, Maya transfers, and GrabPay payments — so your transaction history is recorded and traceable from the moment a deposit is confirmed. Any change to these terms will be communicated through your registered account before it takes effect. Continued use of the platform after a notified change constitutes acceptance of the updated terms. If you have questions about how a specific term applies to your account or your preferred payment method, contact our support team through the channels listed on this page. We do not interpret these terms on behalf of third parties or external platforms.
GCash deposit records are stored in your transaction history and can be reviewed after login.
Maya transfer records are attached to your wallet activity log, accessible from your account dashboard.
GrabPay payments are confirmed and logged within your account once the transaction clears.
Changes to these terms are notified through your registered account before they become effective.
Not every part of your experience on 789hero falls under the same policy section. Understanding the boundaries helps you know where to look when a question comes up — whether it's about your account, a payment record, a game you played, or a third-party service you used to fund your wallet.
Your login credentials, account registration, session activity, and eligibility to access the platform in supported regions are all covered by this policy. Account access is conditional on meeting our stated requirements and on local law permitting participation.
Deposits made via GCash, Maya, or GrabPay and any associated withdrawals fall within the scope of this policy. We maintain records of confirmed transactions and you can request a review of your wallet history through the support team.
Game content, promotional information, and account interface copy displayed on 789hero are published by us and governed by these terms. We update content at our discretion; the current state of any section is what is shown in your account dashboard after login.
Payment processors, e-wallet providers, and any external platforms you use to fund your account operate under their own terms. We are not responsible for policies, fees, or service interruptions on those external platforms. Our responsibility begins when a transaction is confirmed on our end.
You have concrete options available under this policy. Your transaction records — GCash deposits, Maya transfers, wallet balances — are accessible from your account dashboard after login; you do not need to contact support to view them. If you notice an error in your account details, such as a registered contact number or linked payment method, you can update these through the account settings page. For questions that go beyond self-service — a transaction you cannot reconcile, a data request, or a concern about how your information is used — our support team handles these directly. We keep records of support interactions so your query has a traceable reference. Raising a concern through our official contact channels is the correct path; we do not process policy requests made through social media or third-party platforms.
Open your account dashboard after login to see your full transaction history, including GCash, Maya, and GrabPay activity. No support ticket is needed for standard record access.
Navigate to account settings to update registered contact information or linked payment methods. Follow the verification steps shown on that page.
For data-related questions or policy clarifications, contact us through the support channels listed on this page. Include your account reference so we can locate your records quickly.
If a transaction cannot be resolved through self-service, our team can review the record on our end. Use the contact paths below and include the date and payment method involved.
For policy-related questions, account data requests, or transaction concerns, use any of the contact paths below. When writing to us, include your registered account reference and the subject of your request so the right team can respond without back-and-forth delay.
Open the live chat widget from any page while logged in. For policy and data questions, state the subject clearly at the start of the chat session.
Send your policy question or data request to our support email address. Include your account reference and the payment method or record involved, if applicable.
Many record requests can be handled directly from your account dashboard without contacting support. Log in and navigate to transaction history or account settings first.
We collect account data to operate the platform, process transactions, and respond to support requests. Data is not shared with parties outside our operational chain without a lawful basis. You can request a summary of the data we hold on your account by contacting support through the channels listed on this page.
We retain account records, transaction logs, and support interactions for as long as required by our operational and legal obligations. When retention is no longer required, data is removed in accordance with our internal schedule. Contact support to ask about the retention period that applies to your account.
We use cookies to maintain your session, remember account preferences, and measure how the platform is used. You can manage cookie settings through your browser. Disabling certain cookies may affect how account features function during your session.
Your account is protected by the credentials you set at registration. We recommend using a unique password not shared with other services. If you suspect unauthorised access, contact support immediately through live chat or email so we can take action on your account.
To correct data, update account details, or raise a concern about how your information is handled, contact us through the official support channels. We do not process data change requests received outside those channels.
The questions below cover what we hear most from account holders about our policy — how access works, what data we keep, and how to raise a concern.
Access to 789hero depends on whether local law in your region permits participation. Where eligible, this policy applies in full to your account, your transactions via GCash, Maya, or GrabPay, and any data we hold. We do not extend access where local law does not permit it.
Log into your account and open the transaction history section from your dashboard. All confirmed GCash deposits, Maya transfers, and GrabPay payments are listed there with date and amount. If a record appears missing, contact support with the date and payment method involved.
Yes. Contact our support team through live chat or email, include your account reference, and state that you are requesting a data summary. We will locate your records and respond through the same channel. We do not process data requests made through third-party platforms.
We notify registered account holders of any material change before it takes effect. The notification is sent to your registered account. Continuing to use the platform after the notified date means you accept the updated terms. The current version of the policy is always the one displayed on this page.
Use the live chat or email support channels listed on this page. Include your account reference and describe your concern clearly. We keep a record of all support interactions, so your query will have a reference number you can follow up on if needed.
Our policy covers your account and transactions from the point they are confirmed on our end. GCash, Maya, and GrabPay each operate under their own separate terms and conditions. For issues that arise on the payment provider's side before a transaction reaches us, you will need to contact that provider directly.